JAYS q-JAYS Dual Armature In-Ear Earphones (Black)
Outstanding Earphones with Superlative Customer Service - James C. Megas - St. Paul, MN USA
After careful research my son selected JAYS q-JAYS Dual Armature In-Ear Earphones as the best-rated earphones in the class. Although the sound was outstanding from the onset, the sound became degaded. It is likely that this happened becuae of user error on our end. I immediately contacted Mr. Peter Cedmer, Senior Product Manager of JAYS. He was extremely responsive and efficent in helping us resolving our problem and in restoring a set of ousanding earphones. I would recommend JAYS above all other brands! 
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